Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be able to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.
Items not authorized for return:
* Gift Cards
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some In this case, only partial refunds are given:
* Any item that is not in its original condition, is damaged, or is missing parts for any reason not due to an error on our part.
* Any item returned more than 30 days after delivery
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or refused.
If it is approved, your refund is then processed and your credit card or original payment method is credited ) automatically within a few days.
DELAYED OR MISSING REFUNDS
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may be It takes a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have taken all these steps and you still have not received your refund, contact us at the following address: firstname.lastname@example.org
SALE OR PROMOTION ITEMS
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at email@example.com
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by email.
If the item is not was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them in order to give it to you later, we will send the refund to them and she will know that you returned her gift.
To return your product, you must send it to the following postal address: 10-1685 rue de Courville, Sherbrooke, Québec, J1H 3W7
Shipping costs related to returning your item are your responsibility. They are not refundable.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $500, we recommend using a tracking service. shipping or to have your shipment insured. We do not guarantee that we will receive the returned item.
To learn more about our returns & refund, if you have any questions or would like to file a complaint, please contact us by email at firstname.lastname@example.org