RETURNS & EXCHANGES

At Golden Moissanite Jewelry, we understand that sometimes an item may not fully meet your expectations. That's why we've implemented a simple returns and exchanges policy to give you peace of mind when shopping.

RETURNS

If for any reason you are not completely satisfied with your purchase, we accept returns within 30 days of receiving your order. Here's how to do it:

  • Contact Us: Send an email to support@gmbijouterie.com or call our customer service at 1418-454-4120 to indicate your intention to return an item. Please include your order number in your communication.
  • Packaging: Pack the item carefully in its original packaging with all accessories included. Make sure the item is in new, unused condition.
  • Shipping: Ship the package to the address on the return label. You are responsible for shipping costs for returns.
  • Refund: Once we have received and inspected the returned item, we will issue a refund for the full amount of the purchase, less the original shipping charge. The refund will be processed via the original payment method.

TRADES

If you would like to exchange an item for a different size, color or another item, please follow these steps:

  • Contact Us: Notify us of your exchange request by email at support@gmbijouterie.com or by telephone at 1418-454-4120 Please include your order number and details of the desired exchange.
  • Exchange Confirmation: Once we have confirmed the availability of the desired item, follow the packing and shipping steps as indicated for returns.
  • Exchange Shipping: Once we receive your original item, we will ship the exchanged item to the address you specified. Shipping costs for the exchange are your responsibility.

INELIGIBLE ITEMS

Some items, such as personalized or engraved items, may not be eligible for return or exchange unless there is a manufacturing defect. Please contact us for more information on ineligible items.

CUSTOMER SERVICE

Our customer service team is here to help you every step of the return or exchange process. Please feel free to contact us with any questions or concerns.

Thank you for trusting Golden Moissanite Jewelry with your moissanite jewelry purchases. We look forward to providing you with exceptional service through every step of your shopping experience.